- To perform high-quality repair at a fair price.
- To give the customer a price estimate for work to be performed.
- To use only proven high-quality merchandise.
- To employ the best skilled technicians obtainable.
- To furnish an itemized invoice. Replaced parts may be inspected upon request.
- To have a sense of personal obligation to each individual customer.
- To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance.
- To furnish or post copies of any warranties covering parts or services.
- To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
- To follow state regulations.
- To notify the customer if appointments or completion promises cannot be kept.
- To exercise reasonable care for the customer’s property while in our possession.
- To maintain a system for fair settlement of customer’s concerns
Code of Ethics
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PRESS COVERAGE
WHAT OUR CLIENTS SAY ABOUT US.
Charles Astorga
Tire Replacement
★★★★★ 5/5
I own a Challenger RT. And wasn't very sure what tires to get for my vehicle's power. The team at NOVA Tire and Beyond are very knowledgeable about tires. With an excellent choice of tires on-site. And a very comfortable waiting room with a variety of free amenities including massage chairs. And i didn't wait more than 40 minutes for my tires to be installed and balanced and I was out the door. I will definitely bring my car back for any repairs in the future. Thank you Team Nova and Leonardo for the great help. You really surpassed yourself in order to meet my specification and needs. They also offer a great financial plan that doesn't include interest rates. This was an obvious choice for me to make the decision to go with NOVA Tire and Beyond.
Ashley Coker
Tire Replacement
★★★★★ 5/5
Very professional and efficient place of business. Leonardo was excellent and made sure that I was taken care of and got the exact tires that I wanted. They even were able to take me home and pick me up while my tires were being replaced. Highly recommend!
Jacquie Overton
Car Repair
★★★★★ 5/5
Best experience I've ever had getting work done on my car. The customer service was outstanding and the cost of work was very reasonable. I didn't get any pressure to be sold any service that my car didn't need.The waiting room is clean & comfortable. The mall & other shops are close by, if you want to shop while you're waiting, it's very convenient. So happy I found this place.
